Through Our Web Hosting Control Panel (CP).
- Context Help
Fast and easy explanations of each page of the CP. Simply click on the Show/Hide Help link in the top right corner of the CP. A drop-down window appears with more information about how to use the functionality of the particular section of the CP. - Video Tutorials
We have made over 40 movies, so that you can become familiar with our Control Panel as quickly as possible by watching the relevant movie. - F.A.Q.
This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database, but much more advanced than a standard static FAQ. We regularly update the database of the F.A.Q. with new entries. - Ticketing System
If you still haven’t found the answer to your question in the Help Center, we suggest that you use our Ticketing System. You can open a ticket by clicking on the Request Help link. Each ticket is replied to within no more than 60 minutes after it has been opened. In order to supervise and maintain a high quality support service, we insist that a unique ticket is opened for each problem through the Request Help link in the CP. - Through Our Website.
You can use Our Online Contact Form and get in touch with us 24 hours a day.
Or please drop us a line
IMPORTANT!!! If you are a client of WEBCONCEPT NZ Ltd and wish to request help through our website, by phone or through the Live Chat button, we will ask you to open a Ticket through the hosting CP (option 1d). This way we can supervise the quality of our customer support, which will improve the quality of our services in general.